Tone That Guides, Not Gloats
Pick a single role for your voice and commit. A coach motivates action, a companion empathizes, a concierge anticipates needs. Consistency builds trust across screens, emails, and nudges. Comment which role fits your brand and why.
Tone That Guides, Not Gloats
Write like a helpful human who respects time. Use short sentences, concrete nouns, and strong verbs. Aim for a sixth-grade reading level without sounding flat. If a sentence meanders, cut it. Ask a teammate to read it out loud.